About Us
The Pause Before is a sole-proprietorship of Louisa Caine (“We/Us”) whose registered office is 203/13 Whistler Street, Manly, NSW 2095, Australia operates the website thepausebefore.com and provide educational wellbeing and coaching information, documentation, videos, audios, and live training sessions (together “services”). We are committed to providing quality services to you and this Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
The Purpose of this Privacy Policy
This Policy is designed to help you understand what kind of information we collect in connection with our services, the purposes for which we use the information and how we may share this information. In the course of providing you with our services we will collect and process information that is commonly known as Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. For the purposes of meeting the Privacy Act territorial scope requirements, New South Wales, Australia is identified as the named territory where the processing of personal data takes place.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information?
Personal Information is information or an opinion that identifies a natural person. Examples include an individual’s name, age, address, date of birth, gender and contact details.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
What Personal Data is collected by us?
As a provider of educational wellbeing and coaching services, we will process the following categories of data:
Personal Data including: individual’s name, address, date of birth, gender, and contact details, registered business details and tax identification numbers.
Special categories of personal data including: as spiritual, social, religious, beliefs, associations or memberships, and aspects of your social interactions that may affect your participation or our provision of services to you.
We do not knowingly accept information or attendance of anyone under the age of 18 years old.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Data only from you. However, in some circumstances we may be provided with information by third parties. We may use third party suppliers for management of specific services e.g. payment processing, and they may store some of your Personal Data to provide such service to you. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party or that you can access your account to check this information directly yourself.
Links to Other Websites
Our services may include links to third party websites. When you click on this link you have left our website and services. We do not have control over what cookies or beacons or other technology these sites may use to track activity into their website, and do not have control over what data they may collect or their privacy policy. Use of their websites and clicking on those links is at your sole risk. We are not responsible for the protection and privacy of any information that you provide whilst visiting such sites and these sites are not governed by this Privacy Policy. We suggest that you read their privacy statement before using the website.
We do not provide any personally identifiable customer information to these sites.
Why do we collect Personal Information?
Personal Information is obtained in many ways including interviews, online calls, text message, online chat, correspondence, by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties, including but not limited to social media platforms such as Facebook, Instagram, and LinkedIn. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or email as below.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained,
For a secondary purpose that is directly related to the primary purpose,
With your consent; or where required or authorised by law.
Data Management
We use the following third party providers for our service to you. Their privacy policy is linked within as to how they handle data as part of the service we use. With all of the below suppliers you can ask us to review your stored data to ensure that it is accurate and best serves you.
Client records as paper documentation are stored in a secure file under a lock on our to ensure that they are safe and secure. Digital versions are stored with Google Drive or Dropbox. They provide TLS standard encryption to protect your Personal Information. We may keep your records on remote digital devices that are encrypted and password protected.
Communications with us via email are stored in our account with Google. Any telephone or online calls may be recorded with your permission and stored in your clients records as a digital file.
To schedule appointments we use Google Calendars to book appointments with clients. We only use your email for this booking to provide the Service.
Payments for our services can use third party payment facilitators Stripe and Paypal. All are PCI DSS v 3.2.1 compliant to ensure your financial data is secure and we can never access your full payment details.
Marketing from us may include:
Linkedin, Facebook and Instagram are used by us. If you follow, like and interact with our social media accounts then your comments may be public depending on your personal privacy settings within that social media platform. Please check this if you are concerned about your privacy on any social media platform. Please let us know if you do not wish to be tagged in any of our posts.
We may conduct surveys using third parties to collect information in the survey to get an idea of the market. You do not have to participate and you can choose to complete your name and email address or leave it anonymised.
Our mailing list ensures that we only send emails to those who want to hear from us. about our services and related content. You can unsubscribe at any time by clicking on the unsubscribe button in the emails sent.
Our website is hosted by Squarespace. While using our website, we may ask you to provide us with certain personally identifiable information that might be collected through our website provider Squarespace. This includes collection of your unique online electronic identifier; this is commonly known as an IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. Squarespace uses cookies to provide the website and ensure necessary function of our services. To learn more about the cookies on our website, please read the Squarespace Cookie Policy.
Disclosure of Personal Information
We may release personal information where we believe that it is appropriate in a number of circumstances, including the following:
Third parties where you consent to the use or disclosure;
Where required or authorised by law;
To enforce or apply our agreements with you;
To protect the rights, property or safety of us, our clients or others; and
With your consent following specific notice or request from us.
This includes fraud protection, but not selling, sharing or otherwise disclosing personally identifiable information from clients for commercial purposes in a way that is contrary to this Privacy Policy.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for the Duration Period.
Duration Period
If you have received Services with us we will store your data for seven (7) years from your last appointment with us (“Duration Period”), as required by our insurers for any potential claims.
Access to your Personal Information
You may request a copy of all data that we store about you at no cost at louisa@thepausebefore.com. In order to protect your Personal Information we may require identification from you before releasing the requested information. Repeated, unfounded or excessive requests may be challenged by us.
There are some limited circumstances that may limit the information that we can provide to you in a request, for example, public interest, law enforcement, legal and or health related matters.
Please also bear in mind that we rely on third parties for some of your information in the flow of data. It may take us the full calendar month permitted or longer to provide a full response to your request.
Your rights in such a request include:
Right to access
Right to rectification of errors, updates, out of date or incomplete
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
International Data Transfers
Our services are available internationally. We control and manage Personal Information in Australia. We may transfer data outside of Australia to our suppliers to provide the service to you. We ensure that their service meets the minimum requirements set out in the Privacy Act. You can request to learn more about what data and which services may have access to your Personal Information.
Policy Updates
We reserve the right to update and amend this Privacy Policy at any time, effective upon posting an updated version on the Website. We will publish such updates on our website and may email notifications to you. Continued use of the Website after any such changes shall constitute your consent to such changes.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
The Pause Before
203/13 Whistler Street, Manly, NSW 2095, Australia